Here at Auto Assist we specialise in the following:

Vehicle recovery, storage, replacements, repairs and uninsured loss recovery.

About Us

Auto Assist is a market leader in the provision of non fault accident management services to motorists unfortunate enough to have been involved in a road traffic accident that was not their fault.

We offer the provision of like for like replacement vehicles, damaged vehicle recovery & secure storage, vehicle repair solutions, uninsured loss recovery and end to end claims handling as well as other bespoke services. We specialise particularly in the supply of replacement private hire, taxi and public carriage vehicles nationwide.

Our contact centre is open Monday to Saturday between 9am and 6pm.

Our delivery and recovery drivers operate 24 hours a day and we work around the clock to ensure our clients are back on the road in a replacement vehicle, either at home or at work as quickly as possible following an accident.

Our services are available to private motorists, commercial vehicle users, fleet operators and private hire and taxi drivers/public carriage operators and our approach is to always provide a high level, pro active, customer-focused service.

Here at Auto Assist, we ensure that our clientís claims are administered and managed promptly and efficiently, ensuring that our clients are returned to pre-accident status as quickly as possible with the cost of the claim settled by the at fault insurer.

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Our Services

Auto Assist can provide a comprehensive accident management service to any motorist unfortunate enough to have been involved in a non-fault road traffic accident. We can deal directly with third party insurers meaning the full claim is paid for by the Ďat faultí driverís insurer and your insurance excess remains protected. We can offer following services:

Vehicle Recovery

Within our network we have access to specialist vehicle recovery equipment, meaning damaged vehicles can be recovered from roadside locations or outside places of work or residence at any time of the day. This ensures damaged vehicles do not stay where they pose a hazard to other road users or on streets or driveways for any longer than necessary.

Vehicle Storage

We can provide secure 24 hour covered vehicle storage at various locations nationwide where damaged vehicles cannot pose a risk or hazard to other road users, be they drivers or pedestrians. Damaged vehicles can be kept in secure storage whilst awaiting repairs, inspection or claim resolution.

Replacement Vehicles

Auto Assist has an extensive fleet of vehicles which can be delivered from our strategically located depots in London, the Northwest and the Midlands. We can supply Saloon, Estate, MPV, Minibus and prestige replacement meaning customers are always supplied a like for like replacement vehicle.

Vehicle Repairs

We can arrange complete body and mechanical repair solutions to any vehicle that has suffered damage as a result of an accident. We work alongside dealerships and approved repairers nationwide meaning repairs are guaranteed and to the highest of industry standards and most importantly completed without delay.

Uninsured Loss Recovery

Our staff can liaise with third party insurers to recover any losses you or your drivers or customers have suffered as a result of a non-fault accident. We work alongside market leading road traffic accident solicitors meaning as long as liability is established, Auto Assist customers recover all losses that arise in full from the at fault driverís insurer without having to pay any insurance excess or risking increased insurance premiums.

Contact Auto Assist today to see how we can help you at no cost to you following a road traffic accident.

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Insurance Claims

Auto Assist can manage the full insurance claim from first notification to recovery of all uninsured losses.

We can offer quick, practical, no fuss solutions for Private Hire and drivers dealing with the aftermath of a non-fault road traffic accident.

At Auto Assist we understand for drivers an accident means much more than just the need for a replacement vehicle. We understand that being without a vehicle leaves many drivers without the capacity to earn an income. It is for this reason that we strive to provide replacement vehicles within 24 hours of an accident.

We have a fleet of Saloon, Estate, MPV, Minibus and prestige replacement vehicles.

In addition to replacement vehicles, we can offer the following services:

  • Recovery of the damaged vehicle
  • Secure storage of the damaged vehicle
  • Damage inspections and reports
  • Management of repair work through authorised approved repairers
  • Recovery of vehicle damage costs
  • Liaising with the Third Party and Third Party Insurers
  • Recovery of all other uninsured losses

In the event of an accident contact Auto Assist for the complete, no hassle service dedicated to putting the innocent motorist back on the road, whether at work or otherwise, as quickly as possible.

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Replacement Vehicles

Auto Assist specialises in providing like for like replacement vehicles to motorist involved in non-fault accidents. We have an extensive and versatile fleet of over 500 vehicles, including saloons, estates, vans and prestige vehicles amongst which are the following popular models:

  • Audi A3
  • Audi A4
  • Audi A6
  • BMW 3 Series
  • Hyundai i20
  • Hyundai i30
  • Ford Fiesta
  • Ford Focus
  • Ford Galaxy
  • Ford Mondeo
  • Ford Transit
  • Mercedes C Class
  • Mercedes E Class
  • Mercedes S Class
  • Mercedes Vito
  • Vauxhall Astra
  • Vauxhall Insignia
  • Vauxhall Zafira
  • VW Passat
  • VW Sharan

These vehicles are available with Automatic or Manual transmission as well as with diesel and petrol engines.

As part of our like for like credit hire vehicle replacement service we strive to ensure our clients receive a like for like replacement vehicle without delay in order to ensure the minimum inconveniences caused to the innocent motorist after a non fault accident.

Our fleet is constantly updated in order to keep all the vehicles in the fleet under three years old and new vehicles can easily be added to meet specific requirements. All vehicles are maintained to the highest standards with routine service and maintenance procedures in place. Further, this ensures that replacement vehicles reach our Clients in pristine condition, causing the minimum disruption following an accident.

We aim to deliver and collect vehicles from any location nationwide within 24hrs of notification of an accident. All vehicles are delivered with a full valet and following a 30 point pre-hire vehicle check and a full tank of fuel if required.

Vehicles can either be supplied with comprehensive insurance, with excess waivers or insured on the Clientís own insurance policy. All vehicle rental charges and related costs are charged back to the at fault driverís insurer.

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Replacement Taxis

Auto Assist Taxi Assists can offer quick, practical, no fuss solutions for Private Hire,Taxi and Public Carriage operators and drivers dealing with the aftermath of a non-fault road traffic accident.

At Auto Assist we understand for private hire operators and drivers an accident means much more than just the need for a replacement vehicle. We understand that being without a vehicle leaves many drivers without the capacity to earn an income. It is for this reason that we strive to provide like for like, local authority licensed replacement vehicles within 24 hours of an accident.

We have a fleet of Saloon, Estate, MPV, Minibus and prestige replacement taxi vehicles. All vehicles are licensed for the relevant local authority and supplied with radio and metering equipment wherever necessary.

We offer the following services to Private Hire, Taxi and Public Carriage drivers and operators:

  • Recovery of the damaged vehicle
  • Secure storage of the damaged vehicle
  • Damage inspections and reports
  • Management of repair work through authorised approved repairers
  • Recovery of vehicle damagecosts
  • Liaising with the Third Party and Third Party Insurers
  • Recovery of all other uninsured losses

We take on the full management of the accident and aftermath whilst the Private Hire,Taxi and Public Carriage drivers and operators can continue to provide a first class service to customers.

In the event of an accident contact Auto Assist for the complete, no hassle service dedicated to putting the innocent motorist back on the road, whether at work or otherwise, as quickly as possible.

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Referrers

Auto Assist currently works side by side with franchised dealerships, vehicle repair centres, Solicitors and private hire and taxi/public carriage operators and chauffeur companies.

Whether you are an insurance broker, a vehicle repair centre or a private hire or taxi/public carriage operator, if you and your customers need a proactive accident management provider, Auto Assist can offer:

  • A tailored service to meet your business requirements
  • In accordance with your own services and procedures
  • Ensuring minimum disruption to your business and your customers or employees

At Auto Assist we strongly believe that our service can have a positive impact on your business and ultimately the satisfaction of your drivers and/or customers, whilst fully assisting them in mitigating their losses wherever possible. Further, our Credit Hire replacement vehicle services are fully compliant with Office of Fair Trading consumer credit regulations.

Importantly, we can offer highly competitive referral and commission structures adding important additional revenue for your business without increasing your costs.

How we can help you?

We can offer you and your drivers/customers a complete accident management service; from initial third party notification and the provision of a replacement vehicle through to secure vehicle storage, arranging vehicle repair, total loss management and off hire. Alternatively we can offer an individual service as per your requirements or the requirements of your drivers/customers, with the cost and uninsured losses recovered in full from the at fault driverís insurer.

At Auto Assist, we are always looking to develop new working partnerships with businesses throughout the United Kingdom. If you and your drivers or customers require an industry leading service dedicated to minimising inconvenience for the motorist following a road traffic accident, contact our business development team today to discuss working in partnership with Auto Assist.

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Make a Claim

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Call our accident helpline on 01204 665 544